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GUARANTEE

  1. GUARANTEE

GAINPLUS® Murphy beds stand out on the market for their quality. In addition to providing the true comfort of a fixed bed, they are also incredibly robust. GAINPLUS® uses the finest materials and high-quality mechanisms to ensure durability, reliability, and strength. We guarantee high-quality materials and meticulous workmanship for long-lasting, reliable use of your Murphy bed.

All GAINPLUS® furniture is guaranteed for 5 years.

  1. General information

The legal warranty against hidden defects is valid for two years in accordance with Articles 1641 to 1649 of the Civil Code. It provides that GAINPLUS® guarantees the product against any hidden defects that would make it unfit for its intended use. The customer will then have the option of choosing between a price reduction or cancellation of the sale.

When the customer wishes to contact GAINPLUS® regarding the legal guarantee of conformity, they must do so through our after-sales service at the following address:

  • Directly on your personalized customer area accessible on the site,
  • By phone at +33 6 51294238
  • Email address : info@gainplus.fr
  • By regular mail (however, for greater security, we advise you to send a letter with Acknowledgment of Receipt) to the following address: GAINPLUS® 9 Rue Ernest Cresson 75014 Paris, DS Global head office 9 Rue Ernest Cresson 75014 Paris, FR. info@dsglobal.fr
  1. Legal provisions

Legal guarantee of conformity according to article L217-4 of the consumer code

The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.

It is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been made its responsibility by the contract or has been carried out under its responsibility.

Legal guarantee of conformity according to article L217-5 of the consumer code

The property complies with the contract:

1° If it is suitable for the use usually expected of a similar good and, where applicable:

– if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

– if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Legal guarantee of conformity according to article L217-6 of the consumer code

The seller is not bound by public statements made by the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them.

Legal guarantee of conformity according to article L217-7 of the consumer code

“Defects of conformity which appear within twenty-four months of delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller may challenge this presumption if it is not compatible with the nature of the goods or the alleged defect of conformity.”

Legal guarantee of conformity according to article L217-8 of the consumer code

“The buyer is entitled to demand that the goods conform to the contract. However, he cannot contest conformity by invoking a defect that he knew or could not have been unaware of when he entered into the contract. The same applies when the defect originates from the materials that he himself supplied.”

Legal guarantee of conformity according to article L217-9 of the consumer code

“In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer’s choice if this choice entails a cost that is manifestly disproportionate to the other option, taking into account the value of the goods or the extent of the defect. He is then required to proceed, unless this is impossible, according to the option not chosen by the buyer.”